What Separates Us
You have a lot of different solutions to choose from in the live chat marketplace. It can sometimes be difficult to understand what makes us, us. We’d like to be the solution for you, so here are some of the ways we are different from our competition.
ProfessionalChats or ZenDesk?
ZenDesk is a UK based live chat and support software. ZenDesk gives companies the ability to manage multiple customer interactions in one platform. This makes it easy to provide consistently great customer experience.
ProfessionalChats does the same. We’re also based here in the US and we provide the live chat specialists to support the software. This means that your business can receive all of the same benefits without having to hire a team of chat specialists.
ProfessionalChats or Broadly?
Broadly is primarily a tool to help businesses collect more online reviews. They also provide a live chat tool. The live chat tool allows businesses to be accessible to their customers. It allows businesses to collect customer information and communicate across multiple channels.
ProfessionalChats does all of this too, but we do it for you. Live chat is great, but implementing it can be hard if you don’t have the time and resources available to handle the increase in customer communication. Don’t find yourself with a great new tool, only to discover you don’t have the time to use it. With us, you get the best of both worlds.
ProfessionalChats or Podium?
Podium gives businesses the ability to text customers instead of using specifically web-based chat. This allows them to communicate with customers on-the-go via their mobile phone. This is great, as more and more customers prefer mobile communication over desktop.
ProfessionalChats uses mobile technology too like Google and Facebook message. This makes it easy to reach customers when and where they prefer. We also have a team of chat specialists ready to handle this for you. In addition, we still communicate over the computer as well as giving your customers the ability to choose their own method of communication.
ProfessionalChats or LivePerson?
LivePerson is an AI-powered chat service. With LivePerson, businesses can communicate directly with customers through a variety of channels. Businesses don’t have to hire additional people to service additional customers because LivePerson uses artificial intelligence.
Two of the most critical components for exceptional live chat are availability and effective implementation. While AI based chat solves for both of these, they miss the most important component, human connection. ProfessionalChats does all three.
ProfessionalChats or Bold360?
Bold360 is another AI-powered live chat platform. They provide a number of solutions to help businesses communicate to customers without the need to hire additional help. This makes it an easy and effective solution for most business to implement.
Unfortunately, as we have discussed previously, AI just isn’t human enough. The responses don’t read tone very well and are unable to actively empathize. This is what makes live chat so powerful, and without these elements businesses just can’t reach their full potential. ProfessionalChats help businesses reach their full potential by providing live chat, and real people to support it.
ProfessionalChats or ApexChat?
ApexChat is a live chat platform supported by real people. This is critical to excellent customer service. People just want to communicate with people and tend to view AI and auto-generated communication as more of an obstacle than actual customer service.
ProfessionalChats takes this one step further. Our chat specialists are industry trained and don’t heavily rely on scripted messaging. They are trained to be not only knowledgeable in the multiple industries they serve, but they are also trained to be empathetic. This means that when a customer approaches your business they are greeted with someone who works to truly understand their problems.
ProfessionalChats or LTVplus?
LTVplus provides 24/7 online live chat support to help businesses increase sales and conversions. Agents are real people based in the US and are industry trained to handle common questions. LTVplus is priced with a limit on billable hours. This means, if your combined chats exceed 160 hours a month, the price goes up.
ProfessionalChats also provides 24/7 online support with US-based chat support. With ProfessionalChats there is no limit on time. Serving your customers doesn’t come with a time limit.
ProfessionalChats or OrthoEngagement?
Ortho Engagement had a very similar start to us. Serving the orthodontics industry through 24/7 live chat, Ortho Engagement is able to help practices increase their revenue by acquiring more patients.
ProfessionalChats still services Orthodontic practices as well as a number of other industries. Our chat specialists also go through specialized empathy training which allows them to create relationships faster making our live chat even more powerful for your business or practice.